Frequently Asked Questions

Property maintenance software is a digital tool that helps property managers, management companies, and vendors coordinate repairs, preventive maintenance, and work orders in one place. As the best maintenance automation software for property managers, HOAs, and vendors alike, OnCall PRO is designed specifically for this purpose, connecting all stakeholders so jobs get done faster and with less back-and-forth.

These platforms are used by property management companies, individual property managers, maintenance technicians, vendors, HOA or condo boards, and even self-managed communities looking to streamline their maintenance workflows.

OnCall PRO is the first-ever maintenance automation software that adds field service tools directly in the app. We use AI to match and dispatch vendors automatically.

Yes, OnCall PRO is a software-as-a-service product.

Yes. In addition to the stand-alone OnCall PRO product, currently we are fully API integrated with CINC Systems. We have other API partnerships planned for the near future.

OnCall PRO centralizes maintenance requests, automates status updates, and provides visibility into every job. This makes it easier for managers to stay on top of projects without endless calls and emails.

For vendors, OnCall PRO is a field management software that was built by a property and maintenance manager of 25 years. We actually GET property management. You get work orders with all the details upfront, can update job status from your phone, and upload photos and your invoice right from the web app. Plus, you can manage multiple properties and jobs from one dashboard instead of dealing with each management company's different system.

It improves operational efficiency, reduces costs, ensures consistent service quality, and gives leadership visibility into maintenance performance across the entire portfolio.

Yes. Vendors and contractors can receive work orders, update job status, upload photos, and manage their schedules in one place. This makes communication faster and payments smoother.

Boards can review work orders digitally, view their overall building health, check reserve studies and capital improvement projects, compare vendor quotes side by side, and keep a transparent record of all maintenance activity for future reference.

Yes. The platform allows management companies and managers to schedule recurring tasks like seasonal HVAC service, landscaping, or inspections so they do not get overlooked.

It reduces the need for phone calls and scattered emails by keeping all updates, documents, and approvals in one shared system.

Private beta is an early release phase where selected users get full access to OnCall PRO before public launch. Participants can provide feedback to shape features and workflows.

The private beta is underway and fees are variable. If you’d like to join, please email us at hello@oncallpro.ai. The set pricing will be announced before full launch.

Visit our Sign Up page, fill out the short form, and we will contact you with next steps.

Your management company has partnered with OnCall PRO to centralize all maintenance operations in one place. OnCall PRO is where you’ll send invoices, receive new jobs, and update work orders. Registering as a verified vendor ensures you continue receiving jobs, RFPs, and payments — all from one real-time dashboard.

All vendors can access work orders, RFPs, and invoices. Premium adds automation and field tools for your office and field technicians, messaging, dispatching, and QuickBooks integration. Premium+ gives you the tools AND top marketplace placement, dedicated support, and advanced tools like live tracking. Click here to review full package details.

It depends on your selected tier:

Basic: 2.49% platform and processing fee per invoice.
Premium: Subscription fee based on number of technicians. Job placement fee applies upon job acceptance;
Premium+: Subscription fee based on number of technicians. Includes a set market placement fee after job completion.

Click here for full package details

Once registered, set up your payment preferences and bank details. After each job, simply upload photos, provide a brief completion report, and submit your invoice. This ensures quality control for management companies and gives you full transparency on invoice status in real time.

Jobs appear directly in your OnCall PRO dashboard (and via SMS/email). You’ll see the scope and job placement fee upfront — review, accept, or reject instantly. It’s that simple.

Everything from routine maintenance and emergency repairs to capital improvement projects. You’ll receive requests based on your selected trade categories during onboarding.

We’ve combined powerful field service tools with a verified job network. No more chasing approvals or sifting through emails. Every job detail, photo, chat, and invoice lives in one place — so your team can focus on the work, not the paperwork.

Nope. OnCall PRO is simple, intuitive, and ready to use right away. If you can text, you can use OnCall PRO.

Unregistered vendors will no longer receive new work orders, RFPs, or payments from participating management companies once the transition is complete. Registering ensures your business stays active, visible, and paid.

For any additional questions or concerns, feel free to contact support@oncallpro.ai. We’re here to help!